Junfeng International Logistics US Shipping
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USA SHIPPING FAQ

China-to-US shipping FAQs

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FAQ CATEGORIES

What would you like to learn?

Choose a topic to find the most relevant answers.

01

Getting started

Learn the full first-time workflow from registration to dispatch.

View questions 02

Ordering and sending

Send Taobao, Pinduoduo, JD, and other shopping parcels to our warehouse.

View questions 03

Packages and intake

Check warehouse intake, parcel status, and the next step after arrival.

View questions 04

Routes and rates

Compare air and sea services and understand how charges are calculated.

View questions 05

Restricted goods

Check rules for food, liquids, cosmetics, batteries, branded goods, and more.

View questions 06

Packing and consolidation

Learn how to request packing, consolidate parcels, and protect your goods.

View questions 07

Customs and tax

Understand declaration, US customs, duties, and tax-inclusive services.

View questions 08

Tracking and delivery

Track shipments, handle transit exceptions, and prepare for delivery.

View questions 09

After-sales and claims

Find out what to do about damage, loss, returns, and delivery claims.

View questions

QUICK ENTRY

Go directly to the page that matches your question

This FAQ provides an initial direction; use the more specific pages for full rules.

PRICE

How is freight calculated?

Compare service, actual and dimensional weight, bands, taxes, and surcharges.

Read the cost guide
ROUTE

Air or sea freight?

Urgent, heavy, sensitive, standalone-battery, and oversized shipments start with different services.

Read service options
SENSITIVE

Can sensitive goods ship?

Food, medicine, cosmetics, liquids, built-in batteries, and standalone batteries cannot be treated as ordinary goods.

Read sensitive-goods rules
PROCESS

How does first-time shipping work?

Start with ordering, warehouse intake, consolidation, declaration, and final delivery.

Read the shipping guide

MAIN FAQ

Popular questions

These are the questions customers ask most often.

Read the US shipping notice
How long does shipping from China to the US take?

Tax-included standard air normally references 5-12 days, DHL express standard goods 5-7 days, and standard or sensitive sea freight 30-35 days. Oversized sea freight can vary further by coast and truck-delivery arrangement.

What goods can ship to the US?

Clothing, daily goods, books, and household goods are often easier to arrange. Food, medicine, cosmetics, liquids, battery-powered goods, brands, standalone batteries, and oversized cargo need a service-specific check.

Can food, medicine, and cosmetics ship?

Some can be reviewed, but none is automatically accepted. Ingredients, packing, quantity, value, shelf life, and destination determine whether a sensitive-goods service is possible.

Can standalone batteries ship?

They normally need a dedicated battery service rather than an ordinary standard or sensitive-goods service. Battery data, packing, per-piece weight, tax basis, and surcharges must be confirmed.

How is the final freight charge determined?

Consider service, actual and dimensional weight, weight increments or bands, minimum chargeable weight, tax treatment, destination ZIP code, and oversize, remote, or handling charges. A per-kilogram headline alone is not a quote.

How is dimensional weight calculated?

Many services use length x width x height / 6000. DHL commonly uses /5000. The completed outer carton is assessed and the greater of actual and dimensional weight is normally chargeable.

Can a PO Box or military address be used?

Many services do not support FPO, APO, DPO, or PO Boxes. Alaska, Guam, Puerto Rico, Hawaii, some islands, and ZIP ranges beginning with 00, 995-999, or 967-969 also need individual confirmation.

Why are there oversize or overweight charges?

Last-mile services limit piece weight, longest side, second side, girth, and irregular packing. Exceeding a threshold can create a surcharge, require truck delivery, or make a standard service unsuitable.

What happens when an address is wrong or delivery fails?

Address correction, refusal, redelivery, return, storage, disposal, and truck waiting can create charges. Confirm name, phone, unit, street, ZIP code, and receiving conditions before dispatch.

What should I prepare before consulting?

Send goods category, photos, weight, final dimensions, carton count, value, US ZIP code, and whether goods are food, liquid, medicine, branded, battery-powered, standalone battery, or oversized.

WHEN TO CONTACT

When not to decide from an FAQ alone

The following cases need the goods and address to be reviewed; an FAQ can only provide the initial screen.

Sensitive goods and batteries

Ingredients, packing, quantity, technical data, and piece weight can change acceptance.

Furniture and equipment

Dimensions, packing, truck access, unloading, and appointment conditions must be checked.

Special US addresses

PO Boxes, schools, jobsites, churches, parks, remote ZIP codes, islands, and military addresses require confirmation.

Branded and high-value goods

Declaration, taxes, inspection risk, insurance expectations, and service limits need individual review.

NEXT STEP

Need a decision not covered by the FAQ?

Send the full goods brief, weight and dimensions, quantity, value, US ZIP code, and timing requirement for a shipment-specific review.

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