USA SHIPPING NOTICE

US shipping notice: prohibited goods, sensitive goods, packing, and address restrictions

Before shipping to the United States, confirm whether the goods can travel, which service applies, whether the packing complies, and whether the address can receive delivery. Many returns, surcharges, and delays begin with conditions that were not checked before dispatch.

CAN IT SHIP?

First separate prohibited goods, goods needing review, and ordinary goods

The same product can have a different outcome on different services. Use this as an initial screen, then confirm the actual photos, ingredients, quantity, value, packing, and US ZIP code.

DO NOT SEND DIRECTLY

High-risk prohibited or refused goods

Firearms and ammunition, drugs, explosives, hazardous chemicals, flammable, corrosive, or radioactive items, white powder, unlabeled liquids, tobacco, alcohol, plant and animal specimens, and antiques are restricted by many services.

CONFIRM FIRST

Sensitive, battery, and branded goods

Food, medicine, supplements, cosmetics, liquids, powder, magnetic goods, battery-powered products, phones, computers, brands, replicas, and medical devices need a service-specific review and cannot be treated as ordinary goods.

USUALLY EASIER TO ASSESS

Typical standard goods

Clothing, shoes, household goods, ordinary books, kitchen goods, and some personal items are generally easier to assess as standard goods, subject to final dimensions, packing, and the destination ZIP code.

SENSITIVE GOODS

Sensitive goods and standalone batteries must be assessed separately

Food, medicine, cosmetics, liquids, battery-powered and magnetic products, and brands fall into sensitive-goods review. Standalone batteries normally need a specialist service; packing, declaration, taxes, weight thresholds, and surcharges do not follow the same rules.

Read the sensitive-goods guide

Food and medicine

Some food, normal daily medicine, and supplements may be reviewed for an eligible service, but meat, egg, dairy, perishable goods, controlled medicine, and white powder carry higher risk.

Cosmetics and liquids

Cosmetics, aerosols, gels, perfume, alcohol, and adhesive products are assessed by ingredients, packing, and quantity. Do not assume they can use a standard-goods service.

Built-in batteries and standalone batteries

Built-in batteries, magnetic products, and standalone batteries have different rules. Standalone batteries normally require specialist packing, technical details, and destination review.

PACKAGING AND SIZE

Packing and dimensions directly affect acceptance and cost

US services impose limits on each piece's size, actual weight, girth, and packing form. Oversize, overweight, irregular goods, crates, and frames can trigger surcharges or require a specialist service.

SituationCommon requirement or riskWhat to do
Standard goods / sensitive sea freightTypical reference limits are about 120 cm on the longest side, 75-76 cm on the second side, 265-266 cm girth; a piece around 22 kg can trigger overweight rules.Provide each completed carton's actual weight and dimensions before booking a normal service.
DHL expressDimensional weight commonly uses /5000; longest-side and second-side limits are assessed separately, and remote areas follow DHL's result.Provide an English address, ZIP code, and finished dimensions; declare battery goods accurately and pack them as required.
Standalone batteriesSpecialist packing such as a UN carton may be required; battery type, per-piece weight, dimensions, and destination must be reviewed.Send product photos, technical details, packing method, and ZIP code. Do not mix them with ordinary goods.
Oversized cargo / furnitureGoods around 150 kg and above, large furniture, equipment, lighting, and toys require size, crate or frame, truck-delivery, and unloading review.Provide photos, dimensions, weight, packing, ZIP code, and site access or unloading needs for a specialist quote.

ADDRESS RISKS

Check US address restrictions before shipping

Not every US address can receive every service. Special states, islands, military addresses, PO Boxes, and some ZIP ranges can be unsupported or require a separate cost confirmation.

Commonly unsupported or quote-only

  • FPO, APO, and DPO military addresses
  • PO Boxes
  • Alaska, Guam, Puerto Rico, the US Virgin Islands, Marshall Islands, Saipan, and American Samoa
  • ZIP ranges beginning with 00, 995-999, and 967-969

Common surcharge situations

  • Remote ZIP codes
  • Schools, jobsites, parks, churches, and other restricted locations
  • Appointment, signature, redelivery, or address-correction requirements
  • Oversized cargo where truck delivery cannot be handled promptly by the recipient

DECLARATION AND FEES

Declaration, taxes, and failed-delivery risks

Tax-included and non-tax-included services follow different pricing logic. DHL, standalone batteries, Amazon addresses, and some sensitive-goods shipments require tax, handling, declared-value, and clearance documents to be confirmed in advance.

Declare accurately

Use the true product name, quantity, value, and goods type. Under-declaration or concealment can lead to inspection, return, confiscation, penalties, or additional taxes.

Understand tax treatment

Do not compare tax-included and non-tax-included services as though they were the same. DHL, Amazon delivery, standalone batteries, and specialist goods can have separate tax and handling terms.

Returns and redelivery

Wrong addresses, refusal, unconfirmed restricted addresses, or unresolved delivery exceptions can create return, redelivery, storage, or truck waiting charges.

SELF CHECK

Pre-shipment checklist

When any item is unclear, confirm it before sending goods to the warehouse.

NOTICE FAQ

US shipping notice FAQs

These answers focus on whether goods can ship and why confirmation is needed. Continue to the pricing page for service and cost comparisons.

View US services and reference rates
Can food, medicine, or cosmetics ship to the US?

Some may be reviewed for a sensitive-goods service, but they cannot automatically travel as standard goods. Ingredients, packing, quantity, value, and destination ZIP code must be checked first.

Can standalone batteries travel with normal goods?

It is not recommended. Standalone batteries normally require a dedicated service, specialist packing, and per-piece technical review.

Can PO Boxes, FPO, APO, or DPO receive delivery?

Many US services do not support these addresses. Provide the complete ZIP code and address type before arranging warehouse delivery.

What if the parcel is oversized, overweight, or irregular?

Oversize, overweight, excessive girth, crates, frames, metal cases, woven bags, drums, and irregular packing can require a surcharge or a large-cargo service. Send photos, weight, and dimensions first.

CONFIRM BEFORE SHIPPING

When in doubt, send the shipment brief first

Provide goods photos, category, ingredients or technical details, each piece's weight and dimensions, quantity, value, packing, and US ZIP code. Confirm acceptance before arranging warehouse delivery.