After-sales and claims

Keep photos or video of the outer packaging, label, contents, and damage. Contact our team promptly and provide the value and packing information requested.

Eligibility, limits, and required documents depend on the service and carrier rules. Our team can help review the tracking, declaration, and transport record.

Common reasons include an incorrect address, refusal, customs failure, restricted goods, packing, or delivery conditions. Confirm the reason before choosing redelivery, address correction, or return.

Usually provide the tracking number, order details, item and outer-package photos, the exception record, actual item description, and proof of value.

Insurance or additional protection depends on the route and goods category. Ask about coverage and exclusions before dispatching high-value, branded, or fragile goods.