Packages and intake

The warehouse still needs to verify, sort, and register the parcel, so intake is not necessarily visible at the instant of carrier delivery. Workload and parcel details can affect timing.

Confirm delivery with the domestic tracking number, then check the mini program or ask our team for the intake record. Send the tracking number and order details for a faster check.

Confirm the address, recipient, and delivery time, then send the tracking number and order information to our team. Do not resend the order before it is checked.

The warehouse may need more time to match it using the recipient, phone, tracking number, and packaging. Provide the complete information as soon as possible.

Contact our team before packing if the item name, quantity, or material is wrong. Special goods may need a new service-eligibility review.

Review the parcel list and goods details, choose a route, submit packing or consolidation, confirm the charge, pay, and wait for dispatch.